FAQs
Why/when to outsource lien negotiation?
For many personal injury firms, lien resolution is one of the most time-consuming parts of closing a case. Attorneys and staff can spend countless hours contacting providers, reviewing billing practices, and negotiating reductions. The problem is that every hour spent chasing liens is an hour not spent advancing active cases, signing new clients, or driving revenue for the firm.
Outsourcing lien resolution to Total Lien Solutions allows your team to stay focused on core priorities while ensuring liens are handled with the highest level of expertise.
You should consider outsourcing when:
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Case volume is high and internal staff cannot keep pace with lien demands.
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Clients remain dissatisfied after initial negotiations and a second opinion could uncover further savings.
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Staff efficiency matters, and your team’s time is better spent on revenue-driving tasks like resolving and settling the next case.
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Compliance is critical, and you need confidence that lien negotiations align with federal and state requirements.
By partnering with TLS, firms don’t just save time; they maximize client recovery, preserve their contingency fees, and streamline operations for long-term growth.
What types of liens does TLS negotiate?
TLS manages virtually all categories of liens that can arise in personal injury cases. Our expertise covers both common and complex lien types, ensuring your firm and clients are protected no matter the source of the claim.
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Medical Provider Liens – Hospital, physician, surgery center, and rehabilitation liens.
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ERISA Liens – Employer-sponsored health plans governed by federal ERISA law.
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Health Insurance Subrogation Claims – Private health insurers seeking reimbursement.
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Government Program Liens – Medicare, Medicaid, TRICARE, and other public payor claims.
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Hospital/Facility Liens – Statutory liens filed by hospitals or emergency facilities.
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Legal Funding Payoffs – Advances from litigation funding companies that require payoff at settlement.
By addressing the full spectrum of lien types, TLS ensures that every layer of recovery is protected, allowing attorneys to close cases confidently and clients to keep more of their settlement.
How does TLS integrate with my law firm’s workflow?
TLS was designed to fit seamlessly into the way law firms already operate.
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Portal Integration: Our secure portal functions as an extension of your existing workflow. Attorneys and staff can submit settled cases or select liens directly into the system, where each matter is automatically organized, tracked, and updated in real time.
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Notification-Based Updates: Every action—such as a lien being assigned, an email sent, or a negotiation finalized—triggers automated notifications. This means your team never has to chase down updates or wonder where things stand.
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Customizable Summaries: We provide Reduction Summaries and templated Distribution Summaries in a client-ready format that adapts to your firm’s style, using your letterhead, language, and preferred reporting format.
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Staff Efficiency: By delegating lien resolution to TLS, your attorneys and paralegals can redirect their time to revenue-generating work, such as advancing and settling new cases, while still having complete visibility into lien status through the dashboard.
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In short, TLS integrates without adding friction: you keep your firm’s identity, processes, and communication style intact, while we handle the resource-heavy lien negotiations in the background.
Does your pricing work for small firms or large firms?​
TLS offers tier-based pricing designed to meet the needs of firms of every size.
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For small and mid-size firms: We understand that case volume can fluctuate from month to month. Our entry-level tiers allow you to engage TLS without overcommitting resources, making it possible to use our services on select cases or liens when you need us most. This ensures you still receive expert negotiations and measurable results without straining your budget.
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For larger firms: Higher tiers are built to support greater case volume, multiple users, and full integration with the TLS portal. These packages streamline lien management across an entire practice, offering advanced reporting, utilization metrics, and workflow automation. Larger firms benefit from economies of scale while freeing attorneys and staff to focus on revenue-driven objectives like advancing and closing new cases.
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No matter your firm’s size, TLS ensures you receive the same high level of expertise, compliance, and results. Our flexible pricing means you only pay for the level of support that matches your current caseload and growth goals.
Can you provide summaries or receipts of savings for clients?
Yes. The TLS Portal is designed to make lien resolution transparent not only for law firms but also for their clients.
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Through the portal, attorneys can instantly generate Reduction Summaries that detail the savings achieved on each lien.
In addition, the system offers templated Distribution Summaries that can be automatically downloaded or sent to clients. Through the portal, attorneys can instantly generate Reduction Summaries that detail the savings achieved on each lien. In addition, the system offers templated Distribution Summaries that can be automatically downloaded or sent to clients. This means TLS is able to acclimate the furnishing of the final distribution summary in a client-ready manner that aligns with your firm’s established practices. Your letterhead, your preferred style, your language, your case.
These summaries bridge the critical stage between a case being marked “settled” and the client providing their signature on the final distribution.
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This functionality ensures that clients see clear documentation of the value delivered by lien negotiations, while law firms save time and maintain consistency in their communications. By automating this process, TLS helps firms keep clients informed and confident while moving cases efficiently toward closure.
How does TLS communicate negotiation/status updates?
TLS communicates through a secure, notification-based portal designed for clarity and ease of use.
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Our system is trigger-based, meaning that every action (such as a lien being assigned, an email sent, or a negotiation finalized) automatically updates the case status and generates a notification. Attorneys never need to chase updates or wonder where things stand.
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The portal features a user-friendly dashboard that gives a quick, high-level overview of all active matters, along with color-coded statuses for instant understanding. For attorneys who want deeper visibility, each case includes in-depth status details, showing exactly where the client’s lien negotiations stand at every stage.
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This dual view being simple dashboards for efficiency and detailed drill-downs for precision, ensures law firms always have clear, real-time access to the progress of their cases without burdening their staff with extra communication or follow-up.
I only have one or a few select cases or liens that need attention. Can TLS help me on a case-by-case basis?
Absolutely. We recognize that not every law firm processes a high volume of settled cases each month, and some only need support on specific matters. For those situations, Total Lien Solutions offers a Refer a Lien/Case Program.
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This flexible option allows attorneys to engage TLS on an as-needed basis. Whether it’s a single lien creating complications or a handful of cases that require additional attention, our team can step in to negotiate strategically, secure meaningful reductions, and keep your client satisfied without requiring you to commit to a full-scale onboarding.
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With TLS as your partner, you’ll gain the benefit of advanced negotiation strategies, compliance-driven processes, and measurable results; all while freeing your staff to focus on revenue-generating priorities.
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📩 Schedule a meeting with a TLS representative today to learn how our Refer a Lien/Case Program can provide the right level of support exactly when you need it.